CART

PAYMENT Methods

RETURN Policy

PRIVACY Policy

International Orders

Wholesale Orders

All of our items are stocked in North Carolina, USA.
Confirmed orders typically shipped within 1-3 business days!

Two Convenient Ways to Place an Order

USE OUR SHOPPING CART!   Available 24/7 1. CLICK ON   next to  the corresponding item. The item will be added to your online shopping cart.  2.Change quantities (CLICK ON UPDATE)  or remove item(s) from the list. 3. If all items are IN STOCK  then CLICK ON  .  We will check stock one more time. 4. You will be taken to our secure online checkout form which is hosted by Moneris 5. Fill out your payment and shipping information and submit your order. 6. If you provide an email address, you will receive a confirmation with total shipping charges.

CALL US!              Available during Business hours. Yes, you can place your order by telephone. We take great pride in our friendly customer service! CALL US:  1.336.971.0869 (from USA/Canada only) or 1.336.712.0569 (from anywhere) Click HERE to find our Business Hours In a hurry?  CALL us about Express Shipping.  (Additional fees will apply.)

  PAYMENT OPTIONS

• If you are interested in purchasing from our online store, you can pay by the following methods listed below.
• We ship only after payment is received, unless arrangements have been made for some wholesale orders.
• We reserve the right to refuse any order, which we cannot verify or which we deem suspicious.
• All payments must be in US funds.
• CLICK HERE to CONTACT US for more information.
  

1. CREDIT CARD - We accept the following:

• If you pay online, you will be directed to the secure online payment site MONERIS, during the checkout process.
• Once payment information is approved, we will receive notification.  We will then verify the order (addresses, etc.) before shipment.
• For International orders (outside USA), CLICK HERE  or scroll down this page for more information.
• Please DO NOT send your credit card information to us via standard e-mail, regular post, or leave it on our voice mail!

2. PERSONAL CHECK (US Domestic orders)

• Please, valid checks only!
• There will be a $45 FEE CHARGED for any bad checks.

3. MONEY ORDER

• Money orders may be obtained through the Postal Service, and some other reputable stores.
• If in doubt, your Postal Service is the best!

• Locations worldwide
• Besides credit card payment, this is the fastest method to pay for an order.

5. CASH:

• Pickup or LOCAL DELIVERY ONLY (Winston-Salem, NC area.)
• Please DO NOT send cash in the mail!  Sorry, no COD accepted.

  CONTACT INFORMATION & BUSINESS HOURS

Click HERE to find our CONTACT information and Business Hours.

  INTERNATIONAL ORDERS

• We accept orders which total $100 USD ($200 USD Canada) or more (including shipping/handling) ONLY from international customers (from outside the USA), who have previously ordered from us.
  
• If you wish to place an order of $100 USD ($200 USD Canada) or more, you will be required to provide your account number, and either: your city and country OR your e-mail address we have on file.  If you have not requested for us to set this up, please CONTACT US to make the request or verify this information.
  
• No credit card payment will be accepted from new international customers who wish to order $100 USD ($200 USD Canada) or more (including shipping/handling.)  You will need to pay by Money Order or Western Union Money Transfer.
• Some credit card companies restrict transactions outside your country.  You may need to verify with the company that they will allow transactions in the USA, before placing an order. 
• There are no returns or exchange of merchandise for international orders (outside USA/Canada.)
• Be aware that your country's custom's agency may charge a fee upon receipt of the merchandise. Verify this with your Postal Service.
• Also, be aware that your credit card company may charge a fee for currency conversion and/or an international transaction fee.
• Items on your customs form to all destinations outside the USA will be recorded as "Merchandise," and the total on the form will match the total on the invoice (within $1 USD if rounded.)
  
• We also reserve the right to refuse or cancel any orders that we may deem suspicious in nature.

  RETURN/EXCHANGE POLICY

• Returns/Exchanges can be made only for merchandise purchased by US and Canadian customers and shipped within the USA or Canada.
• You must notify us first before returning any merchandise, and it must be within 30 days of the purchase (shipping) date in order for us to accept a return or exchange of merchandise. 
• We cannot process a return or exchange if you have not notified us first, or if you do not notify us within 30 days from the purchase (shipping) date.
• Take great care of the item(s) while in your possession and upon returning them!  Any returned merchandise must be returned to us in the original packaging and in excellent condition for re-sale.  Enclose a copy of the receipt or the original. 
• Insure the returned parcel, as we cannot make any refunds/exchanges for merchandise that we do not receive in excellent condition. 
• We cannot issue a refund for or exchange any items to which any alterations have been made (for example, coatings applied to pysanky or wood crafts), or that have been damaged, stained, laundered, or heavily wrinkled.  However, we will consider whether or not the item can be cleaned or repaired and restored to excellent condition, and may assess a repair/cleaning fee in doing so.  This fee will be deducted from the total return.
• CDs must be returned unopened.
  
• There will be a 5% restocking fee for returned goods totaling $100 USD or greater.  The total amount of merchandise (returned) is cumulative.  Thus, if items returned separately from a single order do not exceed $100 USD each, but together do total $100 USD or greater, then we will charge this restocking fee.
• We will refund the price of the goods purchased, less any re-stocking fees (if applicable.)  Sorry, we cannot refund any shipping or handling fees.
• Refunds are made by check in US funds.  (For Canada, we can send the funds via International Postal Money Order or Western Union transfer, however, be aware that you will receive the amount of the refund less any fees required to send these funds.)
• We will mail your refund check within the later of 10 business days after receiving the returned goods or 30 days from the purchase date.  (Sorry, we cannot run a credit to your credit card.)
• Refunds for insured lost/damaged merchandise and shipping/handling on this merchandise will be handled through the shipping company claims procedure.  We cannot process such a refund until the shipping company does.
• For these customers, all sales are final--no returns and no exchanges on merchandise purchased by:
  
  • International customers (outside USA/Canada);
  • Customers at any show event (for example, Church festivals) where ATU participated;
  • Wholesale customers (note, we can exchange defective merchandise.)

Exchanges may be handled in one of two ways:

• If time is critical, we can send the replacement merchandise as soon as possible, and your credit card will be charged at that time.  Then, we will mail to you a refund check after the returned merchandise is received. OR,
• We can wait for you to return the merchandise, then ship the replacement items.  (If there is a difference in price, depending on whether the replacement  merchandise costs less or more, we will either send a refund check with the merchandise, or charge your credit card for the difference of the items and shipping/handling, if more.)

   WHOLESALE ORDERS (USA/CANADA ONLY)

• $50 USD minimum purchase is required for the first order; subsequent orders would require a $100 USD minimum.
• Higher discounts and a reduced minimum order apply to the purchase of sets of Ukrainian-themed Christmas cards by Jaroslav Adamovych.
• We accept payment by check from your company/organization/church, or by Postal Service Money Order or Western Union Money Transfer, only in US funds.
• Personal checks are not accepted.
• You must provide information about your company/organization/church, in order to establish the fact that you intend to re-sell these items from your organization.  This information includes name, contact person, address, telephone number, and e-mail and Website addresses (if applicable).
• The first order must be pre-paid before we ship.  We can set up terms (usually either NET15 or NET30) after the first order, for those already in good-standing.
• We only ship to companies/organizations/churches within the United States and Canada.  (Sorry, we cannot wholesale outside the USA and Canada.)
• We reserve the right to change these terms and discounts at any time, without notice.
• Note that we offer discounts on some but not all the items which we sell.  Some items may have limited quantities.
• We can accept purchase orders from schools that plan to teach pysanky and purchase craft supplies for this purpose.  Click below for contact information.
  
• We no longer ship orders on consignment.  However, please inquire about local (Winston-Salem, NC) consignment arrangements.

For more detailed information and a discount price list, Click HERE to find our contact information.