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PRIVACY
Policy
International Orders

International
Orders
 Wholesale Orders

Wholesale
Orders

All of our items are stocked in North Carolina.   Typically 2-3 day delivery for USA customers!
$10 Minimum purchase on all orders    (not including shipping charges)

There are Three Ways to Place an Order , Choose the most convenient one for you.

UKRAINIAN SHOPPING CART!
CART

USE OUR CONVENIENT SHOPPING CART!   Available 24/7

1. CLICK ON   UKRAINIAN SHOPPING CART! next to  the corresponding item. The item  will be added to your shopping cart. 
2.Change quantities (CLICK ON UPDATE)  or remove item(s) from the list.
3. If all items are IN STOCK  then CLICK ON  UKRAINIAN SHOPPING CART!.  We will check stock one more time.
4. You will be taken to our secure online checkout form which is hosted by Elbow Space..
    Fill out your payment and shipping information and then CLICK ON Submit  .
5. If you provide an email address, you will receive a confirmation by e-mail with total shipping charges.
Phone Us!

CALL US!              Available during Business hours.

Yes, you can place your order by phone. We take great pride in our friendly customer service.
CALL US at either 336.971.0869 (from USA/Canada only) or 336.712.0569 (from anywhere) during business hours.

In a hurry?  CALL us about Express Shipping.  (Additional fees will apply.)
CLICK HERE for the Elbow Space simple Form

USE OUR Manual Entry Secure Order Form!   Available 24/7

Don't like our CART system or having problems? (If so, please tell us so we may fix it!)  Then use our Manual Entry order form.
Enter the part numbers and quantities  with your payment and click theSubmit .

INQUIRY ONLY? Click Here

For those who wish to place your order by phone or e-mail, below are the complete order options and details.


 

 ORDER CONFIRMATION 

EMAIL
 

If you provided an Email address, you will receive a confirmation of the total cost including shipping via an attached .pdf file. If you do not have an email address and would prefer for us to call you, please provide a telephone number and best time to call, and we will call you (USA/Canada.)  If you confirm the order via email, we usually ship by the next day. 

The prices listed are in US Dollars and DO NOT  include shipping  (CLICK HERE TO READ OUR SHIPPING POLICY. ) or sales tax for NC residents (generally 6.75% for most counties; 7% or 7.25% for some NC counties - please inquire.) 
We will give you the total price including shipping. You have one week to arrange payment, unless you let us know and if we allow certain special circumstances.  See PAYMENT METHODS


TELEPHONE

 Upon receiving your request, we will verify stock.
If sending a check, we will place the items on hold for one week  Items are shipped as payment is received.  If paying by Credit Card, we can complete the order over the phone.

If you would like confirmation by telephone, and you provided a number and the best time to call, we will call you to confirm the order (USA/Canada only.)  Correspondence for international customers (outside USA/Canada) will be handled via email.

 

 

PAYMENT OPTIONS

If you are interested in purchasing an item on the site, you can pay by the following methods.

1. CREDIT CARD:
We accept Discover, MasterCard, and Visa.  Please provide the correct billing address (i.e., the physical address where you receive your credit card bill, which may be different from your shipping address.)
For international orders (outside USA), see additional information under "International Orders" policy below or CLICK HERE.   There are maximum order limits for international transactions by credit card.
Please read our Privacy Policy for more information.  PLEASE DO NOT SEND YOUR CREDIT CARD INFORMATION VIA STANDARD MAIL or E-MAIL!

Any incorrect or incomplete information could delay the processing and shipping of your order.  If your credit card declines or flags an error when processing, we will notify you by e-mail or by telephone.
We will not re-process the same number unless you have corrected the problem and confirmed this with us.  It will be your responsibility to contact the credit card company to find out the reasons for errors or a declined transaction.
If this credit card will not process, then you will have to provide another form of payment.  We cannot ship an order until payment information is verified, and the credit card processes successfully.
We reserve the right to refuse to accept any credit card transaction, which we cannot verify or which we deem suspicious.


2. PERSONAL CHECK (US Domestic orders only), MONEY ORDER, OR WESTERN UNION MONEY TRANSFER
Must be in US funds.  For international orders (outside USA), see details below or CLICK HERE.
We typically hold the items for one week from confirmation to allow receipt of payment (unless special arrangements are made.)   We will ship as soon as payment is received. 
THERE WILL BE A $45 FEE CHARGED FOR ANY BAD CHECKS.

3. CASH:
Pickup or LOCAL DELIVERY ONLY (in Winston-Salem, NC area.)

Please DO NOT send cash in the mail!  Sorry, no COD accepted.

  
CONTACT INFORMATION & BUSINESS HOURS

Click HERE to find our CONTACT information and Business Hours.


 

INTERNATIONAL ORDERS

1. For retail orders from Canada, we will accept Credit Card (Visa, MasterCard or Discover) payments on orders below $250 USD.  Orders at or above $250 USD require payment by International Money Order, or Western Union Money Transfer.
2. For international orders (outside USA/Canada and not from any restricted country listed below), we will accept Credit Card (Visa, MasterCard or Discover) payments on orders below $100 USD.  Orders at or above $100 USD require payment by International Money Order, or Western Union Money Transfer.
3. We may also require additional card information and identification for any international Credit Card orders.
4. If you pay by credit card, please verify with the company that issued your card that they will allow processing from our company in the USA. 
5. There are no returns for international orders (outside USA/Canada).  See our return policy below.
6. We charge an international handling fee for all international orders.  Be aware that your country's custom's agency may charge a fee upon receipt of the merchandise. Verify this with your Postal Service.  Also, your credit card company may charge a fee for currency conversion and/or an international transaction fee.
7. Items on your customs form to all destinations outside the USA will be recorded as "Merchandise," and the total on the form will match the total on the invoice (within $1 USD if rounded to the next highest dollar.)
8. We also reserve the right to refuse or cancel any orders that we may deem suspicious in nature.  Currently we restrict payment from any customers in the following restricted list to only Western Union Money Transfers.  (That is, we do not accept Credit Card payment or Money Order of any amount from these locations.)  Restricted countries currently include:  Indonesia,  Nigeria, Romania, Russia, and Singapore.  (This list may be changed at any time.)
9. Sorry, we cannot accept COD payment ("Collect on Delivery") for any international orders outside the USA.
 

RETURN/EXCHANGE POLICY & PROBLEMS WITH SHIPMENT

We here at ATU hope that you never have to return anything. However, we realize that for whatever reason, you may need to return merchandise or make an exchange.  Please note:
1.    You must notify us within 30 days of the purchase (shipping) date in order for us to accept a return or exchange of merchandise.  This 30-day period also applies to notifying us if there is a problem with delivery or loss/damage of your package/merchandise.
2.    We cannot process a return, exchange, or claim for loss/damage if you have not notified us first, or if you do not notify us within 30 days from the purchase (shipping) date.
3.    For orders from USA/Canada, we will honor returns/exchanges within 30 days of the date of purchase. 
4.    Any returned merchandise must be returned in the original packaging and  in excellent condition for re-sale, and accompanied by the original or a copy of the sales receipt (invoice).  "In excellent condition for re-sale" means that no alterations have been made to the merchandise (for example, coatings applied to pysanky or wood crafts); CDs or DVDs must be returned unopened; embroideries must be returned unwashed, neatly folded and packed so that they do not wrinkle in transit.  If there are any modifications made to the product, or the product is stained, badly wrinkled, or damaged, we will not accept the return/exchange, or we will charge a repair/cleaning fee.   This fee will be deducted from the total return.  (And in some cases, this fee may equal the cost of the product.) Thus, please take great care of the item while in your possession and upon returning it!
5.    There will be a 5% restocking fee for returned goods totaling $100 or greater.  The total amount of goods (returned) is cumulative, thus, if goods returned separately from one order do not exceed $100, but together from more than one order do total $100 or greater, then we will charge this restocking fee.
6.    We will refund the price of the goods purchased, less any re-stocking fees (if applicable.)  Sorry, we cannot refund any shipping or handling fees.   Refunds for shipping/handling due to loss/damage of the package/merchandise will be handled through the shipping company claims procedure.
7.    Exchanges may be handled in one of two ways:
       a.    If time is critical, we can send the replacement merchandise as soon as possible, and your credit card will be charged at that time.  Then, we will
              mail to you a refund check after the returned merchandise is received.  (See item 7 below.)  OR,
       b.    We can wait for you to return the merchandise, then ship the replacement items.  (If there is a difference in price, depending on whether the
              replacement  merchandise costs less or more, we will either send a refund check with the merchandise, or charge your credit card for the difference.)
8.    Refunds are made by check in US funds.  (For Canada, we will be happy to send the funds via International Postal Money Order or Western Union transfer, however, be aware that you will receive the amount of the refund less any fees required to send these funds.)  We will mail your refund check within the later of 10 business days after receiving the returned goods or 30 days from the purchase date.  (Sorry, we cannot run a credit to your credit card.)
9.    For international orders and show events (ex. Church or street festivals, etc.) all sales are final--no returns and no exchanges.
10.    For wholesale orders, we do not take refunds.

WHOLESALE ORDERS (USA/CANADA ONLY)

All Things Ukrainian can provide items from our store for your company, store, or kiosk, or for sale at your church (such as Christmas or fall bazaars.)  Here are the highlights of our wholesale terms:

• $50 USD minimum purchase is required for the first order; subsequent orders would require a $100 USD minimum.
• Higher discounts and a reduced minimum order apply to the purchase of sets of Ukrainian-themed Christmas cards by Jaroslav Adamovych.
• We accept payment by check from your company/organization/church, or by Postal Service Money Order or Western Union Money Transfer, only in US funds.  Personal checks are not accepted.
• You must provide information about your company/organization/church, in order to establish the fact that you intend to re-sell these items from your organization.  This information includes name, contact person, address, telephone number, and e-mail and Website addresses (if applicable).
• The first order must be pre-paid before we ship.  We can set up terms (usually either NET15 or NET30) after the first order, for those already in good-standing.
• We only ship to companies/organizations/churches within the United States and Canada.  (Sorry, we cannot wholesale outside the USA and Canada.)
• We reserve the right to change these terms and discounts at any time, without notice.
• Note that we offer discounts on some but not all the items which we sell.  Some items may have limited quantities.
• Sorry, but we can no longer ship items on consignment.  (Therefore, if you are in the Winston-Salem, NC area and can pick up the items, we might be able to arrange consignment terms.  Please contact us for details.)

For more detailed information and a discount price list, contact us at either 336.971.0869 or 336.712.0569 or E-Mail Us.
 
 

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