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International

WholeSale
All of our items are stocked in North Carolina.
Typically2-3 day delivery for USA customers!
$10 Minimum purchase on all orders
(not including shipping charges)
In a Hurry?  We offer Express Shipping
(Call for availability; additional fees will apply)		  Ready to place an order Online ?
CLICK HERE 
to place an order using our 
SECURE Online Order Form
Inquiry Only? Click Here
Or, call us during Business Hours at  336.971.0869 or 336.712.0569 to place your order on the phone.
** PLEASE NOTE  **
The Order Form will  Remain OPEN until you click  SUBMIT REQUEST
Arrange this window to the side to  allow you to fill out the form and keep shopping. 
The website is still open in the original window. 
Clicking on the ORDER INFORMATION link won't switch you back to the order form or open another window

For those who wish to call your order in or e-mail, below are the complete order options and details.

STEP  1
CONTACT US to verify Stock  (3 convenient ways)
Option 1

REQUEST FORM

 

 To fill out our easy Customer Request  Form 
CLICK HERE for the SECURE Online Request Form
Available 24/7 
This is the best way for you to convey your order request to us.
If you are ready to place the order, fill out the entire form including your payment information.  If you prefer confirmation from us before we ship, check the appropriate boxes.  If an e-mail address is supplied, we will send to you a confirmation email.

Paying by Personal Check, Money Order or COD?
If you live in the USA, fill out at least the shipping address and a way to contact you (phone or e-mail). We will check stock, calculate shipping and provide a total estimate. We will place the items on hold for one week in order for you to decide and to arrange payment.  If you need a little more time, please let us know that you intend to make the purchase. 

Making only an inquiry?  You need only to fill out only your Name, e-mail address or telephone number, shipping address or Zip Code, and the items of interest. There is no obligation to purchase, unless you tell us to place the order.

Sending this as a gift? We can provide a gift card at no extra cost.  Simply check the appropriate box on the order form and tell us what to write inside the card.
(Sorry no blank gift cards.  Limit one gift card per address.)

We process these complete requests as soon as possible during Business Hours.
Complete order requests are typically shipped the same day if confirmed by 1:00 PM (except for special circumstances, such as during our busy times.)
Orders requiring extra handling (such as fragile or large items) will typically be shipped by the next day.
Express shipping is available to most areas (1-2 days).
If you do not get a response within 24 hours, please assume that we did not receive your message, and 
please call us at either 336.971.0869 or 336.712.0569.
Option 2

TELEPHONE
 

 

 (Best for Rush Delivery)
Our Phone Numbers are either:
336.971.0869 or 336.712.0569 
In a hurry or not comfortable with ordering on-line? Call us during Business Hours.  Our friendly staff  will  immediately check stock, 
provide you with a shipping estimate and process your order on the phone.
Then, you have the option of sending payment by mail or paying by credit card. We also provide overnight shipping (if available in your area) for an addtional fee. If you get the answering machine, leave your name, telephone number and 
the best time to return the call (USA/Canada.)
Option 3

 EMAIL

 Our Primary Email Order Addresses are 
ALLUKES@HOTMAIL.COM
ORDER@BuyATU.com

Include in the subject " ORDER REQUEST. "  This helps us identify legitimate orders.  (If you are using a Web based Email service such as Yahoo, AOL,  or others,  you may have to manually type in the email address.)

INCLUDE THE FOLLOWING 
INFORMATION IN THE EMAIL:

1. Item# or Stock numbers of the items you wish to purchase and quantities.
2. Please include your POSTAL or ZIP code of the shipping destination and country. We need the information to calculate shipping. If you want to speed up the order process, send us your full address.
3. If you wish for us to contact you to confirm the order and to obtain Credit Card information, please include your telephone number and the best time to call (USA/CANADA only.)  If you do not include all necessary information, your request may be delayed..

We process these complete requests as soon as possible during business hours.
Complete order requests are typically shipped the same day if confirmed by 1:00 PM (except for special circumstances, such as during our busy times.)
Orders requiring extra handling (such as fragile or large items) will typically be shipped by the next day.
Express shipping is available to most areas (1-2 days).
If you do not get a response within 24 hours (during Business Hours), please assume that we did not receive your message, and 
please call us at either 336.971.0869 or 336.712.0569.

 
STEP 2 
 ORDER CONFIRMATION 
Option 1

EMAIL
 

 Upon receiving your request, we verify stock.
If the appropriate box is checked on the order form and we have all of your payment information, we will process and ship the order.  If sending a check, we will place the items on hold for one week  Items are shipped as payment is received.

If you provided an Email address, you will receive a confirmation of the total cost including shipping via an attached .pdf file. If you do not have an email address and would prefer for us to call you, please provide a telephone number and best time to call, and we will call you (USA/Canada.)  If you confirm the order via email, we usually ship by the next day. 

The prices listed are in US Dollars and DO NOT  include shipping  (CLICK HERE TO READ OUR SHIPPING POLICY. ) or sales tax for NC residents (generally 6.75% for most counties; 7% or 7.25% for some NC counties - please inquire.) 
We will give you the total price including shipping. You have one week to arrange payment, unless you let us know and if we allow certain special circumstances.  See PAYMENT METHODS

Once your order request is complete, we will send to you an estimate by email.  You do not have to respond unless we ask, but if you see an error in the order or shipping address, please contact us as soon as possible. 
Option 2

TELEPHONE

 Upon receiving your request, we verify stock.
If sending a check, we will place the items on hold for one week  Items are shipped as payment is received.  If paying by Credit Card, we can complete the order over the phone.

If you would like confirmation by telephone, and you provided a number and the best time to call, we will call you to confirm the order (USA/Canada only.)  Correspondence for international customers (outside USA/Canada) will be handled via email.

 

  STEP 3 Payment Methods

If you are interested in purchasing an item on the site, you can pay by the following methods.

1. CREDIT CARD:
We accept Discover, MasterCard, and Visa. For international orders (outside USA), see additional information under "International Orders" policy below or CLICK HERE.
After your first order, we will keep your number on file for a time for future orders.  Please read our Privacy Policy for more information.
If your Credit Card declines when processing, we will notify you by e-mail, (or by phone if no e-mail address is available), and you will then have to provide another form of payment.  Under no circumstances will we re-process the same number.  It will be your responsibility to contact the Credit Card company to find out the reasons for this decline.  PLEASE DO NOT SEND YOUR CREDIT CARD INFORMATION VIA STANDARD E-MAIL!

You have 3 options to supply us with your Credit Card Information.
 

CLICK HERE to read about our secure Server provider ON LINE SECURE ORDER FORM

Feel secure entering your Credit Card and Personal Information on our ON-LINE secure Order form.  We use a secure server to make sure your information stays safe. CLICK HERE to see the Security Policy
 
CLICK HERE for the Online Request Form
 
FAX Please call us or e-mail us for our fax number.  We will provide you with the number and required information to complete the purchase.
PHONE Simply call us at 336.971.0869 or 336.712.0569 
See Business Hours below for the best time to call.

2. PERSONAL CHECK, MONEY ORDER, OR WESTERN UNION MONEY TRANSFER (US Domestic orders only.)
For international orders (outside USA), see details below or CLICK HERE.   Please Contact us first to complete the order before sending any such payment.  (See STEP 1 above.)  We will then put the items on hold and give you an address to send payment.   We typically hold the items for one week from confirmation to allow receipt of payment (unless special arrangements are made.)   We will ship as soon as payment is received.  THERE WILL BE A $45 FEE CHARGED FOR ANY BAD CHECKS.

3. COD:
Please contact us by e-mail and tell us which items you wish to order.  We will give you the entire cost plus COD charges.

4. CASH:
Please DO NOT send cash in the mail.  We accept cash for pickup or local delivery in the Winston-Salem, North Carolina area.
 

BUSINESS HOURS
CALL US at either 336.971.0869 (from USA/Canada only) or 336.712.0569 (from anywhere) during business hours.*
***Extended Hours Beginning the Week of February 15, 2010***
PLEASE leave a message if we do not answer the line!
 
MONDAY & TUESDAY WEDNESDAY & THURSDAY
FRIDAY
SATURDAY
SUNDAY
9:00 AM  to 7:00 PM 
Eastern Standard Time (USA)		 9:00 AM  to 5:00 PM 
Eastern Standard Time (USA)		 9:00 AM  to 3:00 PM 
Eastern Standard Time (USA)		 9:00 AM  to 12:00 PM 
Eastern Standard Time (USA)
Hours will vary throughout Lent		 Office Closed
Secure online order form
AVAILABLE 24/7
SHIPPING
Complete order requests typically shipped by the next day, unless extra handling is required
(for example, fragile/large items.)		 SHIPPING
Complete order requests typically shipped by the next day, unless extra handling is required
(for example, fragile/large items.)		 SHIPPING
Complete order requests typically shipped by the next day, unless extra handling is required
(for example, fragile/large items.)		 SHIPPING
Complete order requests received during the weekend
will typically be processed and shipped by Monday, 
unless extra handling is required (for example, fragile/large items.)		 SHIPPING
Complete order requests received during the weekend
will typically be processed and shipped by Monday, 
unless extra handling is required (for example, fragile/large items.)

*Business hours change according to season.  Check Website for changes.
If more convenient to call while closed, leave a message (with best time to return call.)   We try to return calls as soon as possible (USA/Canada only.)
If you do not receive a response within two to three days, assume that we did not receive the message, and try to contact us again.
For international customers (outside USA/Canada), we prefer to correspond by e-mail.

International Orders

1. Payment for international orders (except Canada) totalling less than $100 USD, may be made by Credit Card (Visa, MasterCard or Discover), International Money Order, or Western Union Money Transfer.  We also may require additional card information and identification for Credit Card orders.
2. For international orders (except Canada) totalling $100 USD or greater, payment must be made by either International Money Order or Western Union Money Transfer.  (Sorry, no credit card payment.)
3.  For orders from Canada, we will accept Credit Card payments on orders up to $250 USD.  Likewise, orders $250 USD or over, we will accept International Money Order or Western Union Money Transfer only.
4. If you pay by credit card, please verify with the company that issued your card that they will allow processing from our company in the USA.  Some credit cards will decline outside of your country, unless you give them prior notice.
5. There are no returns for international orders (outside USA/Canada).  See our return policy below.
6. All international orders will be charged a minimum $3 USD additional handling fee.  You may also be charged a fee upon receipt of the merchandise (over which we have no control.) Verify this with your Postal Service.  Also, you may be charged a fee for currency conversion on your credit card transaction.  Verify this with the credit card company.
7. Items on your customs form to all destinations outside the USA will be recorded as "Merchandise," and the total on the form will match the total on the invoice (rounded up), that is, the total retail value charged to the customer.
8. We also reserve the right to refuse or cancel any orders that we may deem suspicious in nature.  Currently we restrict payment from any customers in the following list to only Western Union Money Transfers.  Thus, we do not accept Credit Card payment of any amount from these locations.  Restricted countries currently include:  Indonesia,  Nigeria, Romania, Russia, and Singapore.  (This list may be changed at any time.)
 

Return/Exchange Policy

We here at ATU hope that you never have to return anything. However, we realize that for whatever reason, you may need to return merchandise or make an exchange.  Please note:
1.    You must notify us before returning or exchanging merchandise.
2.    For orders from USA/Canada, we will honor returns/exchanges within 30 days of the date of purchase.  Thus, we must receive any returned goods within 30 days from the purchase date on your invoice.
3.    Any returned merchandise must be returned in the original packaging in re-sellable condition accompanied by the original or a copy of the sales receipt (invoice).  Re-sellable condition means that no alterations have been made to the merchandise (for example, coatings applied to pysanky or wood crafts); CDs or DVDs must be returned unopened; embroideries must be returned unwashed, neatly folded and packed so that they do not wrinkle in transit.  If there are any modifications made to the product, or the product is stained, badly wrinkled, or damaged, we will not accept the return/exchange, or we will charge a repair/cleaning fee.   This fee will be deducted from the total return.  (And in some cases, this fee may equal the cost of the product.) Thus, please take great care of the item while in your possession and upon returning it!
4.    There will be a 5% restocking fee for returned goods totalling $100 or greater.  The total amount of goods (returned) is cumulative, thus, if goods returned separately from one order do not exceed $100, but together from more than one order do total $100 or greater, then we will charge this restocking fee.
5.    We will refund the price of the goods purchased, less any re-stocking fees (if applicable.)  Sorry, we cannot refund any shipping or handling fees.
6.    Exchanges may be handled in one of two ways:
       a.    If time is critical, we can send the replacement merchandise as soon as possible, and your credit card will be charged at that time.  Then, we will
              mail to you a refund check after the returned merchandise is received.  (See item 7 below.)  OR,
       b.    We can wait for you to return the merchandise, then ship the replacement items.  (If there is a difference in price, depending on whether the
              replacement  merchandise costs less or more, we will either send a refund check with the merchandise, or charge your credit card.)
7.    Refunds are made by check in US funds.  (For Canada, we will be happy to send the funds via International Postal Money Order or Western Union transfer, however, be aware that you will receive the amount of the refund less any fees required to send these funds.)  We will mail your refund check within the later of 10 business days after receiving the returned goods or 30 days from the purchase date.  (Sorry, we cannot run a credit to your credit card.)
8.    For international orders and show events (ex. Church or street festivals, etc.) all sales are final--no returns and no exchanges.

Wholesale Orders

We offer wholesale pricing to qualified buyers depending on the item, size of the order and advance notice.  We require a $100 USD minimum order for the first order, and payment by company check, Postal Service Money Order, or Western Union Money Tranfer (US funds only.)  The first order must be pre-paid.  Subsequent orders for customers in good standing would only require a $75 minimum order and may be set up with terms (usually NET30).

Once we confirm an order (all required information has been provided), we can usually ship within 1-3 days.

We do not offer all items for wholesale, so please contact us with your specific needs, and we can send you a list of items and their appropriate discounts.  We reserve the right to change these discounts from time to time, however, we honor the discounts communicated to you for typically two weeks from the date on which we send to you the information, unless special arrangements have been made.  We will inform you of the time frame in which the discount is valid.  Please verify with us before ordering.  We also offer special arrangements for Church Festivals, so please contact us for further details.

Some businesses may require an application for credit.  You may access this application by  CLICKING HERE.  If you prefer for us to send it to you via e-mail attachment, let us know.  In either case, this form should be downloaded and filled out, then faxed to us.  (Please do not send this confidential information to us via standard e-mail.)  Please call us for our fax number.

We only accept returns for damaged goods.

For more information, contact us at either 336.971.0869 or 336.712.0569 or E-Mail Us.
 
 

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