of our items are stocked in North Carolina, USA.
Confirmed orders typically shipped within 1-3 business
Two Convenient Ways to Place an Order
USE OUR SHOPPING CART! Available 24/7
1. CLICK ON next to the corresponding
item. The item will be added to your online shopping
2.Change quantities (CLICK ON UPDATE) or remove
item(s) from the list.
3. If all items are IN STOCK then CLICK ON .
4. Enter your shipping destination and then continue to
select an available shipping option and rate.
If you live in the Winston-Salem area,
you can also arrange to pick up your order.
5. Enter your billing information, accept the terms and
then select your payment.
6. You can pay by credit card online by using our secure
online checkout form, which is hosted by Moneris.
Or submit your order and call us with
your credit card information during business
We also accept PayPay for all domestic
orders and some international orders to select countries.
Or pay by check, money order or Western
7. If you provide an email address, you will receive a
Yes, you can place your order by telephone. We take great
pride in our friendly customer service!
(US-EST): 1.336.971.0869 (from USA/Canada only)
or 1.336.712.0569 (from anywhere) -5hr GMT Click HERE to find our
If you are interested in purchasing from our online store,
you can pay by the following methods listed below.
We ship only after payment is received, unless arrangements
have been made for some wholesale orders.
Orders over $200 will only be shipped to the billing address
zip code. However, we do make exceptions. If you require
to ship to a different zip code, please call us. You may be
required to provide additional identification.
reserve the right to refuse any order, which we cannot
verify or which we deem suspicious.
If you pay online, you will be directed
to the secure online payment site MONERIS, during the checkout process.
Once payment information is approved, we
will receive notification. We will then verify the order (addresses, etc.)
For International orders (outside USA), CLICK HERE
or scroll down this page for more information, as there are
limitations on purchases made in this way.
Please DO NOT
send your credit card information to us via standard
e-mail, regular post, or leave it on our voice mail!
2. PayPal - the most
highly trusted on-line payment service is now an acceptable
method of payment for most orders.
For domestic orders (inside the USA) , your Paypal
registered address will be verified.
For International orders (outside USA), CLICK HERE or
scroll down this page for more information, as there are
limitations on purchases made in this way.
You must have a valid PayPal account already set up. We
cannot do this for you.
3. PERSONAL CHECK (US Domestic orders)
Please, valid checks only!
We reserve the right to hold shipment until we
verify that the check has cleared and funds are available.
There will be a $45 FEE CHARGED for
any bad checks.
4. MONEY ORDER
Money orders may be obtained through the Postal Service, and
some other reputable stores.
If in doubt, your Postal Service is the best!
5. WESTERN UNION MONEY
Besides credit card payment, this is the fastest method to pay
for an order.
Pickup or LOCAL DELIVERY ONLY (Winston-Salem, NC area.)
DO NOT send cash in the mail! Sorry, no COD accepted.
INFORMATION & BUSINESS HOURS
HERE to find
our CONTACT information and Business Hours.
We accept orders which total $100 USD or less (Canadian
customers $200 USD or less) with payment by your Credit Card
online or PayPal, in addition to the other options.
For new customers, if your order totals more than $100 USD
(Canadian customers more than $200 USD), then we only accept
payment from you by International Money Order or Western Union
Money Transfer. No Credit Card or PayPal payment will be
For previous customers, if your order totals more than $100
USD (Canadian customers more than $200 USD), you may pay by your
Credit Card or PayPal, if you provide your account number, and
either: your city and country OR your e-mail address which we
have on file.
Please CONTACT US to verify
if you are eligible, and to make the request for this
Some credit card companies restrict transactions outside your
country. You may need to verify with the company that they
will allow transactions in the USA, before placing an
We will accept NO Credit Card information via e-mail, voice
mail, or regular post. Credit Card information must be
provided through the secure online form. Canadian
customers may also provide this information to us via telephone.
There are no returns or exchange of
merchandise for international orders (outside USA/Canada.)
Be aware that your country's custom's agency may charge a fee
upon receipt of the merchandise. Verify this with your Postal
Also, be aware that your credit card company may charge a fee
for currency conversion and/or an international transaction fee.
Items on your customs form to all destinations outside the USA
will be recorded as "Merchandise," and the total on the form
will match the total on the invoice (within $1 USD if rounded.)
We also reserve the right to refuse or cancel any orders, that
we may deem suspicious in nature, without explanation.
We here at ATU hope that you never
have to return
anything. However, we realize that there are reasons why you may
need to return
merchandise or make an exchange.
be made only for merchandise purchased by US and Canadian
customers and shipped within the USA or Canada.
You must notify us
first before returning any merchandise, and it must be
within 30 days of the purchase (shipping) date in order
for us to accept a return or exchange of merchandise.
We cannot process a
return or exchange if you have not notified us first, or if
you do not notify us within 30 days from the purchase
great care of the item(s) while in your possession and upon
returning them! Any returned merchandise
must be returned to us in the original packaging and in excellent condition
a copy of the receipt or the original.
the returned parcel, as we cannot make any refunds/exchanges
for merchandise that we do not receive in excellent condition.
We cannot issue a
refund for or exchange any items to which any alterations have
been made (for example, coatings applied to pysanky or wood
crafts), or that have been damaged, stained, laundered, or
heavily wrinkled. However, we will consider whether or
not the item can be cleaned or repaired and restored to
excellent condition, and may assess a repair/cleaning fee in
doing so. This fee will be deducted from the total
CDs must be returned
There will be a 5%
restocking fee for returned goods totaling $100 USD or
greater. The total amount of merchandise (returned) is
cumulative. Thus, if items returned separately from a
single order do not exceed $100 USD each, but together do
total $100 USD or greater, then we will charge this restocking
We will refund the
price of the goods returned, less any re-stocking fees (if
applicable.) Note: We cannot refund any
shipping or handling fees.
Refunds are usually
made by check in US funds. Please contact us for
We will mail your
refund check (or process a credit to PayPal or your Credit
Card, if applicable) within the latter of 10 business days
after receiving the returned goods or 30 days from the
Refunds for insured
lost/damaged merchandise and shipping/handling on this
merchandise will be handled through the shipping company
claims procedure. We cannot process such a refund until
the shipping company does.
For these customers
listed below, all sales are final--no returns and no exchanges
on merchandise purchased by:
customers (outside USA/Canada);
Customers at any
show event (for example, Church festivals) where ATU
(note, we can exchange defective merchandise.)
may be handled in one of two ways:
If time is critical,
we can send the replacement merchandise as soon as possible,
and your credit card will be charged at that time. Then,
we will mail to you a refund check after the returned
merchandise is received. OR,
We can wait for you to
return the merchandise, then ship the replacement items.
(If there is a difference in price, depending on whether the
replacement merchandise costs less or more, we will
either send a refund check with the merchandise, or charge
your credit card for the difference of the items and
shipping/handling, if more.)
WHOLESALE ORDERS (USA/CANADA
All Things Ukrainian can provide items from our store for your
company, store, or kiosk, or for sale at your church (such as
Christmas or fall bazaars.) Here are the highlights of our
$50 USD minimum purchase is required for the first order;
subsequent orders would require a $100 USD minimum.
Higher discounts and a reduced minimum order apply to the
purchase of sets of Ukrainian-themed Christmas cards by Jaroslav
We accept payment by check from your
company/organization/church, or by Postal Service Money Order or
Western Union Money Transfer, only in US funds.
Personal checks are not accepted.
You must provide information about your
company/organization/church, in order to establish the fact that
you intend to re-sell these items from your organization.
This information includes name, contact person, address,
telephone number, and e-mail and Website addresses (if
The first order must be pre-paid before we ship. We can
set up terms (usually either NET15 or NET30) after the first
order, for those already in good-standing.
We only ship to companies/organizations/churches within the
United States and Canada. (Sorry, we cannot wholesale
outside the USA and Canada.)
We reserve the right to change these terms and discounts at
any time, without notice.
Note that we offer discounts on some but not all the items
which we sell. Some items may have limited quantities.
We can accept purchase orders from schools that plan to teach
pysanky and purchase craft supplies for this purpose.
Click below for contact information.
We no longer ship orders on consignment. However, please
inquire about local (Winston-Salem, NC) consignment
For more detailed information and a discount price list, Click HERE to find our contact