Shipping and Handling ClickContact Usto find
Office Hours or any special shipping schedule this week.
Item prices prices DO NOT include
shipping or handling fees.
Shipping weight and package size are calculated with a complex
computer program using product weights and dimensions, which are
used to determine the rates directly from the US Postal Service
and/or UPS. This will be validated when we prepare your order.
It is accurate for most shipments, and our intent is to closely
estimate our cost for shipping so that we can process your order
on-line and give the customer the lowest possible shipping
charge. Although in some instances, we will automatically
issue a shipping refund if appropriate.
Shipping costs shown are determined by the shipping company
rate (based on weight, package size, items value, and
destination) plus our handling fee. Handling fees are
reasonable charges to cover packaging materials (boxes, labels,
etc.), insurance, and any international fees (if
Once you complete your order online or confirm by telephone,
we will proceed with processing and shipping your order without
waiting for further verification, unless there are questions
written in the "notes" section of the checkout.
Unless special arrangements have been made (for example, a
wholesale order), we require full payment for your order before
We typically ship within one to three business days from
confirmation of your order. Some orders require extra care
for the large size and/or fragile nature of the order. If
you provided an e-mail address, we will send to you an
e-confirmation, which verifies shipping date.
Express and Urgent Requests
The fastest way to make an urgent order request is to Contact Us by
Telephone in order to determine if we can help
We will do everything possible to ship your order when we
promise. Once the order leaves our office and is in
possession of the shipping company, we cannot be responsible for
circumstances beyond our control, such as delays due to
Further, we cannot be responsible for incidental problems
arising from these types of circumstances (for example, a
misdirected or lost package.) However, we will try our
best to work towards a resolution of any problems, and to keep
you advised of the situation.
Our standard Express service is via USPS Express, which
guarantees delivery, usually in 1-2 business days within the
International Express (outside USA) is offered to many but not
all locations. Typical delivery to Canada and
Australia is around 5-6 business days (about a week), and varies
for other locations. This service does NOT provide a guaranteed
USPS Priority Mail or UPS Ground (depending on location) may
also be viable options for less urgent requests which still
require a certain delivery date. Note, however, that these
services are not guaranteed.
Companies - Domestic (USA) Orders
We typically ship either by US Postal Service or UPS (within
the USA only), due to their overall reliability, value,
convenient options, and their proximity to our office.
Appropriate shipping options will be offered to you in the
online checkout process, and determined according to package
weight, item value, and shipping destination.
If you call us to place an order, we will try to calculate
shipping options for you over the phone, so that you may select
We insure and put a tracking number on all domestic (USA)
If your insured parcel was damaged or lost, you may choose
whether or not to receive a refund or to receive replacement
items. However a refund will NOT be processed until the
claim is resolved by the shipping company, which could take 4-6
Insurance & Shipping Problems
We insure all domestic (USA) orders.
This postal insurance only covers your package while in
possession of the shipping company.
Insurance does NOT cover incidental damages
as a result of circumstances over which we have no control,
for example, delays due to inclement weather, or packages
stolen* or mislaid once delivered.
For domestic orders (USA), you must notify us within 14 days of the purchase
(shipping) date if there is a problem with delivery or
loss/damage of your merchandise.
We cannot process a return, exchange, or claim for loss/damage
if you have not notified us within 14 days (USA) from the
purchase (shipping) date. Click HERE to read
more information about our Return/Exchange Policy.
*Stolen Merchandise: Once
the shipping company delivers your parcel/merchandise to your
address, even if the parcel was left on a porch, patio, etc., the
shipping company considers its obligation complete. Therefore,
any stolen parcels or merchandise from your porch, patio, etc. falls
under the jurisdiction of your local authorities, and ATU cannot
recover or give a refund for such incidents. If you suspect
that your package was stolen or mislaid, (for example, tracking
indicates it was delivered, but your package is missing), you will
first need to notify your local Postal Service or shipping company
to verify delivery. (It would also be helpful to notify your
neighbors, and to speak with your carrier.) We can also try to
help determine if this is the case by filing a complaint with the
Postal Service or shipping company from here. After
investigating, if the shipping company determines that the package
was indeed stolen, then you will need to file this incident with
your local police.
Shipping - International (Outside
For international orders, the only shipping options available
are via US Postal Service, and include First Class (no tracking
or insurance), Priority Mail, and Express. See "Express"
section above for more information.
We will insure all international orders valued
at $100 USD or more, and/or if the parcel weighs more than 4
pounds. This postal insurance
only covers your package while in possession of the shipping
If the value is less than $100 USD, we offer the option of declining this
insurance. However, if declined, ATU cannot assume any
responsibility for lost or damaged packages.
For international parcels which are insured (to Canada &
beyond), you must notify us
within 21 days of the purchase (shipping) date if there
is a problem with delivery or loss/damage of your
merchandise. Sorry, we cannot track or recover uninsured
We cannot process a return, exchange, or claim for loss/damage
if you have not notified us within 21 days (outside USA) from
the purchase (shipping) date.
If you choose to insure the parcel, and it was damaged or
lost, we can send replacement items only after the claim has
been resolved by the shipping company, which could take 4-6
Postal Insurance does not cover stolen or mislaid
parcels/merchandise, once the shipping company delivers the
parcel. (See above note on Stolen Merchandise.)
We take great care to package all items carefully, especially
fragile items, and have many years of experience doing this.
Most of our packaging materials are recycled and gently used
materials, which helps us save money and be good to Mother Earth in
the process. Lower costs for us means lower handling costs for
you, the customer! (If you know of a small business in your
area that handles a lot of shipping, please consider donating these
materials to help them too!)